Program Information
This Wireless Replacement Program (the "Program") is a replacement service provided to subscribers of nTelos Wireless by eSecuritel Holdings, LLC ("eSecuritel"). Lincoln General Insurance Company ("Lincoln General") is the underwriter for the Program.
eSecuritel is the administrator for the Program, providing the subscriber one source for claims servicing and customer service. The address of eSecuritel is 2 Park Lane, Hilton Head, SC 29928. To file a claim, please call our toll free number at 888-232-2266, 7 days a week from 8am - 11pm EST.
Please review the Certificate for Program Terms and Conditions.
What is Covered
Covered incidents:
- Loss
- Theft
- Accidental physical damage
- Malfunction
- Mechanical/Electrical Failure
Covered equipment and accessories:
- One wireless device. The wireless device's current unique identifier (e.g., ESN, SIM or IMEI) must be registered and on file with nTelos Wireless and eSecuritel at the moment of loss, theft or damage.
- One standard battery (as part of handset loss)
- One standard charger
Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of accessories may be with generic or non-original manufacturer accessories.
Terms and Limits
The Program is a service that is billed to your monthly wireless service bill. Failure to pay your wireless service bill in full will result in termination of your coverage and the obligations hereunder.
Losses are limited to 3 claims in one 12-month period, beginning with the date of the first claim. Under this Program, the replacement value for covered property is limited to $1000, inclusive of $100 for accessories.
For a complete description, please review the Certificate for Program Terms and Conditions.
Filing a Claim
Filing a claim is simple and easy.
- If your equipment is lost or stolen, call nTelos Wireless to temporarily suspend your service and prevent unauthorized calls.
- If your equipment is lost or stolen, report the incident to the police department and obtain a case number. This number will be needed to process your claim.
- Contact eSecuritel claims center at 888-232-2266.
What information do I need if I'm filing an insurance claim?
To file an insurance claim, you must:
- Be the account holder
- Report the claim within 60 days of the incident
- Provide proof of purchase, if requested
- Provide proof of loss, if requested
- For a complete description, see the Certificate for Program Terms and Conditions.
Claim replacement conditions:
Claims may be fulfilled with new or refurbished equipment. Refurbished equipment may have minor cosmetic flaws.
If the exact model is not available, the replacement will be of like kind and quality. Colors, features and accessory compatibility are not guaranteed.
The Program has a limit of 3 claims in one 12-month period, beginning with the date of the first claim.
Damaged or recovered lost or stolen equipment must be returned to eSecuritel with the provided packaging and shipping label , as it is the property of eSecuritel.
Equipment must be returned to eSecuritel within 45 days or you will be charged an additional fee of $100.
There is no cash paid or reimbursement provided to you. The Program is a replacement service only.
This Program covers only the equipment that has the current unique identifier (e.g., ESN, SIM or IMEI) on file with nTelos Wireless.
Monthly Subscriber fee and processing fees are subject to change upon reasonable notice, in accordance with state law.
Once your claim has been filed, you have 30 days to complete your claim.
