| Feature |
Handset Replacement Protection |
| What's covered? |
Loss, theft, malfunction, mechanical/electrical failure, and accidental damage of your wireless equipment. The wireless equipment that is claimed must have a valid IMEI or ESN and be active and registered in the carrier’s billing system time of the loss, theft or damage. |
| How much will be added to my monthly bill? |
$5.99 per covered wireless equipment per month. |
| How fast will I get a replacement phone? |
Your replacement equipment is shipped out via {Next Day, 2nd Day} Air and usually arrives within 2 business days. |
| What type of replacement phone will I receive? |
Your replacement phone will be new or reconditioned and of like kind and quality. Reconditioned phones may have minor cosmetic flaws. |
| What are the claim limits? |
You are limited to 3 claims in any 12-month period per wireless subscription. |
| How do I file a claim? |
Call eSecuritel's customer care center toll free at 888-232-2266. Claims may be filed 7 days a week from 8am - 11pm EST. You must be the account holder and report the claim within 60 days of the loss, theft or damage. |
| What is the Deductible? |
Your deductible will be based on the make and model of the equipment for which you make a claim. Please consult the Deductible Schedule below for device-specific information, |
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