nTelos' Handset Protection Plan summary

Coverage

The program covers the handset (device, standard battery & wall charger) you purchased from nTelos from accidental physical damage, loss, theft, and malfunction (after the manufacturer’s warranty expires). Normal wear and tear and cosmetic damage to equipment is not covered.

Premiums

A fee of $6.99, will be added to your monthly bill. If you are a current eSecuritel subscriber, login to view your specific pricing.

Deductibles

If you file a claim, and it is approved, you must pay the deductible to receive your replacement handset. This amount is based on the non-contract, non-subsidized retail value of the make and model of the handset for which you make a claim. If you are a current eSecuritel subscriber, login to view your specific pricing.

Claim Limits

$3,000 per Named Insured or a maximum of 3 equivalent replacements (whichever comes first) will be permitted in each consecutive 12 month period beginning with the date of the first loss.

Program Terms

The Program is a service that is billed to your monthly wireless service bill. Failure to pay your wireless service bill in full will result in termination of your coverage and the obligations hereunder.

Claim Process

Give us a call at 888-232-2266 or complete the online form to start your claim. We’ll need some information from you such as personal information, information about the phone, and details regarding the incident. Once your claim is approved simply pay the deductible and we’ll send you a certified reconditioned handset shipped via 2nd Day delivery. Next Day delivery is available for an additional fee.

Need to file a new claim or track an existing one? Click here.

Need more program information? Click here to view our customer service questions and answers.

Downloads

Download a program brochure

Download complete certificate

Program Disclosures

• This program may change or be modified during your term. Please refer to this website for the most current information.
• We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Coverage Certificate. PLEASE click here to READ THE COMPLETE COVERAGE CERTIFICATE CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED.
• Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality.
• You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at anytime.
• The Program is a replacement service provided to subscribers of nTelos. This coverage is being provided by the New Hampshire Insurance Company, through eSecuritel Agency, LLC and is administered by eSecuritel Holdings, LLC.