Here's how to report a claim:
- If your equipment is lost or stolen:
- Call nTelos at 877-468-3567 to temporarily suspend your service and prevent unauthorized calls.
- Report the incident to the police department and obtain a case number.
- Start your claim either by contacting eSecuritel's Customer Care Center at 888-232-2266 or by using our online report a claim form.
- If approved, pay your deductible. Don't know your deductible? Click here to view it in the Manage Your Account section.
- Receive a certified reconditioned handset shipped via 2nd Day delivery. Next Day delivery is available for an additional fee.
Please have the following information ready to report your claim:
- Your wireless phone number
- Account holder billing address
- Phone make and model
- Insured equipment ESN/MEID (serial number)
- Date, time, location and detailed description of the incident
- Police report number (if theft occurred)
We know you're anxious to get a phone back into your hands so be aware of the following. To file an insurance claim, you must:
- Be the account holder
- Report the claim within 60 days of the incident
- Provide proof of purchase, if requested
- Provide proof of loss, if requested